Commission Information

Terms of service:

Before you place an order, please make sure to read this carefully.

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1. General Terms

• These terms apply only to private/ personal commissions. This information is NOT applicable for commercial work, therefore the art can only be used for the client's personal purposes

• Each illustration may or will include a subtle sign that you may not remove

• I will only deliver the illustration in digital form (PNG and JPEG files). It will be in full resolution (300 dpi)

• I have the right to reject any order that I do not feel comfortable drawing for any reason

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2. PAYMENT

• Currency accepted is either IDR (Indonesian Rupiah), USD (United States Dollar), GBP (British Pound sterling), or JPY (Japanese Yen), and can be paid through bank transfer, PayPal, or Payoneer

• Commissions can be paid either 100% upfront or split 50% upfront and 50% after completion

• Please DO NOT send me any payment before I accepted your request and send you the details of the price

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3. Process and Delivery

• I will notify you when I have started on your commission and you, therefore, lose the right to a refund (see point 7 further below for more info on refunds)

• Each illustration will need 3-10 days or more to complete depending on various factors such as health, complexity and difficulty level of the commissioned piece, other works, and the queues

• If anything comes up that will slow the progress of the initially estimated delivery time, I will contact you immediately

• Once the piece is finished, you will receive the full resolution images via email

• Note that there will be no physical product

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4. Revisions

• After payment is confirmed, you can only request revisions twice for each of these stages: sketch stage, base color stage, and finishing stage for "tune up" purposes

• During revisions, you will see work-in-progress and the size of the image will be smaller than the finished piece

• Extra fee will be added if you want to change something you have previously approved. Therefore, please send me a detailed brief and clear references.

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5. Copyright/Usage Policy

I, Annisa Ayuningtias (the artist), claim the rights to the produced drawings, not the buyer. Therefore I am allowed to use the copyrighted artworks to:

• Promote myself with it everywhere

• Publish books with it (artbooks, etc)

• Post and display it wherever I want (website, social medias, etc)

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The buyer is allowed to:

• Use the commissioned piece for personal use unless agreed otherwise (you can upload it to your social medias, forums, etc)

• Print the artwork and claim the character(s) as their own, but not the artwork itself
• Use the artwork to promote themselves with proper credit given to the artist

 

The following is considered copyright infringement:

• Reproducing/using the copyrighted artwork commercially - meaning making money from it in any way

• Claiming the artwork as your own

• Removing my signature from the artwork

• Altering the artwork without my consent

• I reserve full rights to the artwork and its use/distribution unless otherwise agreed upon (rights to the image for your own non-personal use may be purchased at any time)

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6. Customer Satisfaction Guarantee

• I will do everything I can, within reasons, to make you happy with the result

• If you have any problem with anything in regards to the commissioned piece, please tell me right away so we can find a solution together

• I am willing to change some of my terms for you if you ask before I start on your commission. If you, for example, do not want me to post your art anywhere, we can discuss this. Note that additional fee may be charged for exclusive rights

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7. Refund/Cancellation Policy

• The buyer is not allowed a refund once I started working on the commission

• If for some reason I am unable to start your commission, you will receive a full refund

• If you cancel your order before I started it, you can get a full refund

• If you are getting a refund through PayPal, do not request a PayPal chargeback. I will transfer the money back to you myself

• If you request a PayPal chargeback at any point when you were not allowed to ask for a refund, you will lose all beforementioned rights to the commissioned piece and I will have the right to profit further from it in any way. I will decline the chargeback and supply PayPal with our conversation in which we talk about the commission as evidence that I have completed work for you. Furthermore, you will be blacklisted from commissioning me again.

 

 

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Lastly, thank you for reading this until the end!